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inezvic
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Message 1 of 16
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Move and transfer email address

Morning,

I’ve been with Virgin Media (then Blueyonder!) for some years and use a secondary email address on another person’s account. I’ve now moved address and need to move that email address from the old account onto a new account (in my name).

I’ve spent hours on the phone/on hold being passed around different helpdesks and nobody seems to know/be able to help. I know other people have had to report the same issue in the forums and I’m desperate for some help from someone in the Forum Team. As a long-standing customer I’d like to keep my emails – and my email address!!

Thanks in advance.

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apcyberax
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Message 2 of 16
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Re: Move and transfer email address

can't be done.
A move and transfer has to be between the same account holder.
And can only transfer ALL addresses from a closed account to a new one.

inezvic
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Message 3 of 16
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Re: Move and transfer email address

Forum Staff @John_GS seemed to think otherwise when he replied to someone on 12/1/20 – so much so that he said they’d need to speak to both new and old account holder to make sure the account can transfer across.

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Graham_A
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Message 4 of 16
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Re: Move and transfer email address

It isn't technically possible to move a secondary address from one account to another regardless of whether or not both parties are able to give consent.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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inezvic
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Message 5 of 16
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Re: Move and transfer email addresses

Hi John_GS, would you be able to help me with a similar issue?

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Paul_DN
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Message 6 of 16
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Re: Move and transfer email addresses

Hi inezvic,

 

Thank you for reaching out to us in our community and a very warm welcome, please can you expand a little on what it is you need help with?

 

Regards

 

Paul.

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inezvic
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Message 7 of 16
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Re: Move and transfer email addresses

Hi Paul, I need to transfer an email address from an old (but still active) VM account to a new one.

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Paul_DN
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Message 8 of 16
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Re: Move and transfer email addresses

Hi,

 

Thank you for coming back to me, are both accounts in your name?

 

Regards

 

Paul.

inezvic
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Message 9 of 16
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Re: Move and transfer email addresses

No, the old one is in a relative’s name. Could you PM me so we could discuss further, please?

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Paul_DN
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Message 10 of 16
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Re: Move and transfer email addresses

I will send you an invite into a private chat, tI will send you an invite shortly, please click on the purple envelope to accept.

 

Regards

 

Paul..