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Mobile not receiving emails

Kwinty
Joining in

Mobile has stopped receiving emails.   OK on PC.  Can send emails.   I tried logging in etc but get "3rd party error"   is this due to O2 transition?

24 REPLIES 24

Kwinty
Joining in

What does   Third-Party email service error mean actually mean?

Hi @Kwinty thanks for your reply.

It is likely meaning that your Outlook app does not match the information that is listed on the email server for you. So you'll need to change this and follow the steps carefully in the alternative thread as this will work in resolving things.

Many thanks

Tom_W

Hi Tom

Success, removed the account from my mobile app, logged on into virginmedia, struggled there but eventually managed to change the email password for the app, reconnected the account onto the mobile, adding the new password and bingo. Thankyou

Paulina_Z
Forum Team (Retired)
Forum Team (Retired)

Hi @maurice_48,

That's brilliant news! Thanks for keeping us updated on this and letting us know how you're getting on and that your issue is now resolved! 

Please let us know if there's anything else we can do to help. We're here if you need us.

Thank you! 😊 

Paulina_Z
Forum Team

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Mykol
Up to speed

UPDATE: Google have released an update which appears to have resolved the issue...