on 08-01-2022 13:02
Under Archive the years 2017-2020 have unaccountably disappeared and the years 2010-2016 are still showing. Don't know how this has happened. But is it possible to recover the missing years and if so, how? Any advice much appreciated.
Chris
Answered! Go to Answer
on 08-01-2022 20:33
Trying the following:
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on 08-01-2022 20:33
Trying the following:
―
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks
on 09-01-2022 09:45
on 10-01-2022 12:04
Good afternoon ChrisG4,
Welcome back to the forums and thank you for taking the time to post.
I am sorry to hear that you are having some issues with your email archive, Please could I ask how you are accessing your emails?
Kind regards,
Zak_M
on 10-01-2022 13:04
Hi Zak
Thanks for taking an interest.
I access my emails through the Virgin Media Inbox platform - https://www.virginmedia.com/my-virgin-media/home?intcmpid=myvmredirect
on 11-01-2022 13:15
Hi Chris,
Thanks for coming back to us on this one. It's great that you access the email through webmail directly.
Have you deleted the mails on another device at all?
When looking within webmail, there should be a deleted folder. Do the mails appear there at all?
Let us know.
Thanks,
on 11-01-2022 14:52
Hi Kath
You asked me 'When looking within webmail, there should be a deleted folder. Do the mails appear there at all?'
The answer I'm afraid is no, they don't.
I've explored every part of the site I think and there's nothing there. The other years I'd archived are still there, it's just the years I said were missing that have vanished.
I was sort of hoping there is somewhere in the VM mail system that still has a record of them.
Cheers
Chris
on 12-01-2022 15:09
Hi Chris,
Thanks for coming back to us on this one.
I'm really sorry but if they are not in the deleted folders either then it would mean the mails are gone for good.
I would recommend backing anything up that is important in case this happens again in future.
Thanks,
on 12-01-2022 17:33
It's what I suspected, Kath but thanks for trying.
What I can't fathom is how I managed to delete five separate files in one go.
But obviously I did.
That's life I'm afraid.
But thanks again
Chris