on 07-07-2022 09:13
I had loads of saved emails that have just vanished. Any ideas how to get them back?
on 07-07-2022 13:13
If the folder in which they were saved is no longer visible then try the following in webmail:
If the saved email were not in one of the folder selected above and cannot be found elsewhere then unfortunately they are lost / unrecoverable.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks
on 07-07-2022 15:24
Thanks for the reply. The folder is still there it is just empty. Is it normal for saved emails to just vanish? I had a lot of policy documents saved in this folder and don't understand how it can just be empty?
on 08-07-2022 17:24
A warm welcome and thanks for posting on our community forums. Sorry to hear that you're saved emails have suddenly vanished. Can we ask if you're using an NTLworld email address or Virgin Media?
You can check the link here https://www.virginmedia.com/help/billing-and-payments/manage-email-account for further help and support with this issue.
Kind regards Jodi.
on 08-07-2022 17:53
Hi, thanks for the reply. I am using virgin media.
on 10-07-2022 08:57
Hey @Cheryl8, thanks for the reply and for reaching out to us.
Can you confirm if you are signing in via third party client (i.e. Outlook), or through web mail.
If you are using web mail, can you confirm if you've cleared cache and cookies? As well as that if you could try another web browser / device?
Let us know.
New around here? Check out the do's and don'ts, in our Community FAQs