Virgin Media Community

[Mykol]

For around 3 hours today I wasn't receiving any emails on my NTLWorld.com account. I first suspected this as I was expecting a number of emails from various 3rd parties. I tested and proved the assumption by sending emails to the account from other known working accounts. I am now receiving emails but none from expected 3rd party sources or the ones I sent myself. As such I suspect I am now missing emails ranging from the trivial to the important... 

Please can I get some assurances that this is being worked on and that the missing emails will be retrieved and restored.

Kind regards.

[Megan_L]

Hi Mykol, 

Thanks for using the forums to get this issue with your NTL email services looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you.

Can I ask if you're using our own webmail platform or an email client? (Microsoft Outlook, Mozilla Firebird, Apple Mail, etc.).

I also have a useful link here for Email issues that may help in this case 👉 Managing VM Emails

Please let me know so I can continue helping! 

Thanks,

Megan_L