Virgin Media Community

[Boulders]

Hi

I've just had about 5 weeks of emails disappear. Any that I have sent are still there ,its

just a chunk of emails from end of April to today that have gone.

Can anyone shed any light on what's happened please?

[Beth_G]

Hi Boulders,

Thanks for posting on the Community Forums.

I'm sorry to hear that your emails from April have disappeared, how very strange.

Have you been able to check your deleted folder, or any other folders to see if they have been moved into there? 

With any sort of suspicious activity on an account, I'd advise to please reset your email account password and security information to be on the safe side.

Also, can you please confirm if you are accessing your emails via our webmail or another email client? Regardless of which, can you please try accessing your emails from another client to see if your emails are still missing?

Thanks,

Beth