Virgin Media Community

[Looney_Magnet]

Keep getting the above message when trying to access webmail. Can anyone shed any light on this? Worked fine yesterday.

[HowardML · Accepted solution]

Yes I can. VM have changed their log-in procedures for mail and for My Virgin Media as preparatory work for further changes later in the year.  It is a matter of fact that this change has not been publicised in advance, hence your surprise this morning. I shouldn't be surprised if we get a flood of queries like this today and over the next few days.

You will have to change the way you log in and the bookmark you use.  Use the e-mail link at the top of this page and bookmark the resulting URL. That works. I did it this morning and it was fine. 

@ModTeam  - the first of many. A sticky would be useful.

[MissPasko · Accepted solution]

This morning, I had a new look sign-in screen on Chrome and Firefox, the URL looks different (from clicking email at the top of the community screen).  But there was no problem or error message.  What browser are you using - what URL?  You might try clearing the browser cache and cookies, or try a different browser.  Let us know if that helps or not, we'll try other ideas.

[MissPasko]

Ah - HowardML beat me to it (AND he knows the answer, while mine was just a guess).

[Looney_Magnet]

Thank you, I'm using Chrome on a desktop, logging in from a bookmark. That would explain it. It seems to work fine on my phone but looks different. Thanks for the help.

[cissyw]

Yes I had the same problem and had to do the same as you and it worked okay.

[macca6662001]

sorry, i'm confused.
when you say 'Use the e-mail link at the top of this page' - which link are you referring to? I can't see anything?

Thanks

[HowardML]

Why are you confused? Go to the very top of this and every other VM web page and you will see a line starting with "Entertain me". Keep reading that line and on the right hand side of the page at the end of the line you'll see the words "Email". That is the link to click on. If you are using a mobile you may find that the page is displayed differently but the link is still there.

[Graham_A]

For clarification - if looking at the Community pages via the mobile/small screen view there is a link at the top of the screen to "Go to Virginmedia.com".  Clicking this takes you to the main virgin media pages where the email link can be found along with all the other links you get on the main page.