Re: Messages ostensibly from Virgin Media not detected as Spam
@britbrat2Surely Virgin can set up the filter to check everything with Virgin in the sender name or Subject line and reject anything that was not sent by Virgin
They could, but of late VM's spam filtering has been performing very poorly. The company have repeatedly been made aware, but seem unwilling to do anything about it.
An educated guess would be that they use a third party to provide spam blocking, and they chose somebody cheap'n'crap who meet the SLA with the most lackadaisical and disinterested compliance possible, or they've simply changed service provider to save money, and the new one is as effective as VM's cable-pull and civil works outsource, the first line customer support outsource, or the logistics outsource to Yodel. Evidently VM's procurement team and senior managers know the price of everything and the value of nothing.
Many thanks for your post. I'm really sorry for the spam you are receiving claiming to be us.
We will continue to feed this back to the relevant teams. Depending on the content of the emails it may be possible to change some Spam Settings and apply filters to re-direct these, however, I do understand that this may run the risk of directing the genuine emails from ourselves.
I do apologise. As my colleague has suggested, I'd recommend adjusting the spam settings of your email service to help minimise on emails like this coming through.
If the emails appear to be asking you to provide sensitive details or have a potential phishing link within them, please forward the email(s) to firstname.lastname@example.org so that the team can investigate.