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Message from Experian saying e-mail and password being sold on a blacklist

We suspected some time ago that an old blueyonder e-mail address had been hacked. We got VM to change this from being our primary e-mail address but we still keep getting spam sent to it and yesterday Experian advised that the e-mail address/password has been sold. We have changed all our details on every account that we can think of and want to make the e-mail address inactive. I have checked on MailTester.com and it says that the e-mail is valid. What do I do to make it invalid?

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Re: Message from Experian saying e-mail and password being sold on a blacklist

Hi FifiR,

Thanks for your post and welcome to the community; although I'm sorry to hear about the issues you've had with this email address.

Could I just check if you have an active Virgin Media home services account?

Can I also check; when you say this was updated from your primary email address, do you mean contact email address? Is this the only Virgin Media email address you have?

I ask as we're unable to delete a primary email address on an active account I'm afraid.

Thanks

Emma_C - Forum Team
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Re: Message from Experian saying e-mail and password being sold on a blacklist

Hi Emma, yes I do have an active VM home services account with a couple of e-mail addresses.

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Re: Message from Experian saying e-mail and password being sold on a blacklist

Thanks FifiR, 

No worries, we'll need to access your account to find out what email address it is and pass security. 

So I'm going to pop you a personal message and we'll take things from there. 

Emma_C - Forum Team
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Re: Message from Experian saying e-mail and password being sold on a blacklist

Evening FifiR, 

Glad it's all sorted for you now, let us know if you need anything else. 

Emma_C - Forum Team
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