Virgin Media Community

[R3dd3rs89]

Received a email saying a device of mine has malware just wondering would this be fake. It looks real it has my account number and stuff on the email also

[用心棒]

FYI read What is a malware alert? If authenticity of notice still in doubt post back here to have the issue flagged ot the forum team.

Does the notice mention the malware name?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

[Kath_F]

Hi R3dd3rs89, 

Thanks for your post and welcome to the forums. It's really great having you on board with us in the Community. 

用心棒 has given a great link for you to check. Please follow the steps laid out on the web page in order to ensure you are protected. 

Please let us know if you have any further issues. 

Take care,