I have had what seems to be malware on my blueyonder email account for quite a while now. I have Kaspersky internet security on my laptop as well as just having installed Malwarebytes on a short free trial basis. I have done full scans on the computer and no infection, virus or malware has been detected. However, I scam emails coming through that I just delete and when I sign in I get those photos to click of motorbikes, chimneys, buses, cars etc and then I can finally enter my Virgin Media account.
It seems that the malware/virus whatever is still in my email.
I have tried to follow the advice on your web help page for malware but it is too hard for me to understand, Virgin Media and other media companies must understand that we don't understand technical terminology.
How do I remedy this problem please and attempt to remove the malware/virus from my email.
Please advise me as soon as you can.