Mailbox unavailable

[shaunstenning]

Good morning

We have three email addresses on our account.

Two work perfectly fine, but for the last 24 hours my wife's email won't send or receive. We receive the following message:-

Your mailbox is not available at the moment.

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.

Please help!

Many thanks

[Graham_A · Accepted solution]

@shaunstenning 

Changing the password solves this in most cases.

Sign in to My Virgin Media, go to My Profile and/or Manage Accounts depending on whether the account concerned is your primary account or an additional one. Select the account concerned and then click on Change to the right of password if a primary account or View/Change then change to the right of password for secondary accounts.

If that hasn't unlocked your account after waiting 15 minutes post back and the VM Forum Team should be able to help you further.

[shaunstenning]

Brilliant! Thanks Graham; worked a treat

[Robert_P]

Hi shaunstenning

Sorry to hear of the problems accessing your email account, we appreciate you taking the time to raise this and for the update letting us know this has been resolved after following the excellent advice from Graham_A.

If you need us again in the future, please don't hesitate to post and we'll be happy to help.

Rob