Sign in to My Virgin Media, go to My Profile and/or Manage Accounts depending on whether the account concerned is your primary account or an additional one. Select the account concerned and then click on Change to the right of password if a primary account or View/Change then change to the right of password for secondary accounts.
If that hasn't unlocked your account after waiting 15 minutes post back and the VM Forum Team should be able to help you further.
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Sorry to hear of the problems accessing your email account, we appreciate you taking the time to raise this and for the update letting us know this has been resolved after following the excellent advice from Graham_A.
If you need us again in the future, please don't hesitate to post and we'll be happy to help.