Virgin Media Community

[MartinH1]

This is similar many other posts - I can't access my mailbox from the VM website - have tried for days (ie not an Outlook problem I think.) VM hopeless at responding. Can anyone help with suggestions or flagging it up with Virgin for me - they will probably take more notice of you than me.

[HowardML · Accepted solution]

What error message are you seeing when trying to access web mail? And a second question. Are you a VM paying broadband customer?

[MartinH1]

Thanks for your reply.

'Your mailbox is not available at the moment. Please retry again in one hour...' etc.

Yes - I am a VM  paying broadband customer.

[HowardML]

Go to My Virginmedia (which will work with your email address and password) and change the password for the account. The wait here for a VM staff member to assist you with unlocking the mailbox They are usually pretty quick.

[MartinH1]

Hi. I changed my VM password earlier and that didn't help. I've just done it again and am waiting. How does a staff member contact me as I can't access the emails?

[Graham_A]

The staff will reply to this thread in due course. They are likely to send you a private message as well, also via this forum.

[MartinH1]

Thank you for your help!

[MartinH1]

Nothing yet. If any VM staff read this - I need my email mail box unlocking - please!

[Graham_A]

They are likely to respond after 9.30am tomorrow.

[Tom_F · Accepted solution]

Hi MartinH1, thanks for your post.

Sorry to hear you've encountered this issue with your mailbox.

I'll be able to help fuhrer once we've completed a security check via PM - just look out for the purple envelope and get back to me when you can. 

Tom