Hi rem001,
Thanks for your post and welcome to the forums. It's great having you on board with us in the Community.
I'm sorry to hear that you are having an issue accessing your mailbox. I can certainly help get things resolved.
To allow me to help further, I will need to pass data protection with you so I have sent you a private message. To access this, just click on the little plum coloured envelope at the top right hand corner of the screen.
Thanks,