David I have spoken to 40 different colleagues from the Virgin team and up to now none have been able to resolve this issue over 6 wks.
I have now had a 4th ticket raised to IT and yet again have to wait another 5-7 days for a response which I haven't received from the past 3 attempts.
I have been informed a manager would telephone me and I waited by my phone for 4 hrs so I wouldn't miss his call and he/she didn't make contact.
I am coming into my 7th week of this issue so am running out of options as it would also appear no-one on this community forum can help either.
I am very disappointed and understandably extremely frustrated by the whole matter.