For several days now I have been unable to access my virgin email account. It is a secondary account as my daughter holds the original. I have tried changing the password, but still cannot gain access.
Thanks for using the forums to get this issue with your Online Account services looked into, I am sorry if this has been causing some frustration.
We are aware of an technical issue with some customer online accounts at the moment, our IT team is trying hard to get this resolved as quickly as possible and we know this can cause some inconvenience which we apologise for.
Once the issue on our side has been rectified we can then go back and see if your problem still persists, but hopefully they are connected and it will be resolved along with the wider issue!
For now if you are in desperate need to view something on your online account, we will be happy to take a look for you. We can't process upgrades/downgrades or cancellations but we can relay information for you and explain exactly what's going on if you need clarity on something 🙂
Please let me know if you need more help and we will be happy to assist.