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Sparky47
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Mailbox unavailable

I have been unable to access my mailbox for over a week. When accessing Email via My Virgin Media I get the following message:

‘Your mailbox is not available at the moment. Please try again in one hour and make sure you are using the correct password to access your email from all of your devices.’

When accessing on outlook or iOS mail I get account verification errors.

Have spent over an hour on the phone with VM last week only to try changing my password which I had already done, which didn’t help. I was told an engineer would phone me back which inevitably didn’t happen. I was given a fault ref of P010407929.

Can anyone help me as I urgently need to access my emails now.

Thanks

 

 

 

 

 

 

 

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Zoie_P
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Re: Mailbox unavailable

Hi Sparky47

thanks for your post and welcome to our forums 🙂
I am sorry to hear this, I can certainly take a look for you, I will pop you over a private message just keep an eye out for the purple envelope 🙂
Thanks,

Zoie

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Zoie_P
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Re: Mailbox unavailable

Thanks for messaging with me Sparky47,

I am glad that enabling your mailbox on our end has sorted this out for you 🙂

Zoie

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