Menu
Reply
WTyler
  • 2
  • 0
  • 0
Joining in
181 Views
Message 1 of 3
Flag for a moderator

Mailbox unavailable

I am now on day 19 with my principal mailbox unavailable.

8 calls to VM fault team. Each promised call back has not happened, the latest being 2 days ago promised within 24 hours and now told I'd be called back today after another hour on hold and short dialogue.

My accounts are blueyonder and I use Outlook as my client. Today's adviser said I would have to change the smtp settings on Outlook but these are correct per VM. Any attempt to send mail via Outlook stays in Outbox.

I have the interest of a national newspaper consumer desk on this.

0 Kudos
Reply
Steven_L
  • 5.32K
  • 371
  • 540
Forum Team
Forum Team
65 Views
Message 2 of 3
Flag for a moderator

Re: Mailbox unavailable

Hey WTyler,

 

I will need to send over a private message, so that we can get this looked into further, unless you have been advised any further since your last update.

 

If you still need assistance, please respond to my private message and we can get this looked into further.

 

Regards

Steven_L

0 Kudos
Reply
WTyler
  • 2
  • 0
  • 0
Joining in
50 Views
Message 3 of 3
Flag for a moderator

Re: Mailbox unavailable

I did send a further update yesterday (day 26 of blocked mailbox) and you acknowledged receipt.

0 Kudos
Reply