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SharonWillox
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Mailbox unavailable

haven’t been able to access my emails for 2 days .cant change password it’s an old ntl world account. some one has attempted to log into my Facebook so I’m wondering if my account has been hacked 

tried on laptop phone and ipad

Can anyone help please 

all I get is mailbox unavailable at the moment message 

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DJ_Shadow1966
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Re: Mailbox unavailable

Hello

Are you still a Virginmedia customer ?

Does the email account show under https://my.virginmedia.com/my-profile/listUsers ?

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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SharonWillox
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Re: Mailbox unavailable

Yes still a customer and if I click that link it says sorry we have a problem 

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DJ_Shadow1966
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Re: Mailbox unavailable

Hello

I have escalated to the VM forum team, one of the VM staff will be along in this thread to resolve it for you.

Regards Mike

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Steven_L
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Re: Mailbox unavailable

Hey SharonWillox,

 

Sorry to hear that you're having issues with your email account. I have been able to locate your account on our system and have re-enabled your mailbox, please could you try to log into your email account again and let me if it works or not.

 

Regards

Steven_L

SharonWillox
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Re: Mailbox unavailable

Thank you for the quick reply and speedy service .its working again now .many thanks once again .top service 👍

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Steven_L
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Re: Mailbox unavailable

You're very welcome @SharonWillox, i'm just glad that we could get this sorted for you today 🙂

 

Thanks

Steven_L

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