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suejune
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Mailbox unavailable

For the last few day my husbands email account has been inaccessible with the message

Mailbox unavailable at the moment

Please retry in one hour then contact detail for Virgin Media

Have tried on browser and app on phone - locked out.  Phoned you and someone was getting back to me within 48hr they didn't.

Couldn't  post this in my husbands name as we couldn't get on his email to verify his email address!!

Sue

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arw2020
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Re: Mailbox unavailable

I had the same thing.. lasted a month.. several false starts to fix it.. but was sorted today by Emily_G..
She was brilliant!
This was my thread: https://community.virginmedia.com/t5/Email/mailbox-unavailable-error/td-p/4304161
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suejune
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Re: Mailbox unavailable

Thanks - hope we are as lucky as you and eventually get access to our emails

Sue

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Alex_RM
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Re: Mailbox unavailable

Hi suejune,

 

Thanks for posting and welcome to our community 🙂

 

Sorry to hear you're having some issues accessing your mailbox,

 

I've sent you over a private message so I can get a few more details regarding this. (purple envelope, top right hand corner)

 

Alex_Rm