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bigshov
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Mailbox unavailable

Hi,

My secondary email account keeps getting the below message, I have update password and question as requested in the letter sent but still cannot access.

Your mailbox is not available at the moment.

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.

If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111 from any other phone and select option 2. For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.

Thanks

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timbo57
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Re: Mailbox unavailable

Have had this issue since last Friday and still no nearer any resolution! 

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Beth_G
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Message 3 of 6
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Re: Mailbox unavailable

Hi bigshov,

 

Thanks for posting on the forums and I am sorry to hear about your email issue.

 

Can you please confirm if you have been able to get this rectified by our team since posting or whether you still need some help?

 

Let me know,

 

Beth

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bigshov
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Re: Mailbox unavailable

Hi,

 

Still gives the below message.

Your mailbox is not available at the moment.
Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.
If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111 from any other phone and select option 2. For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.

 

 

 

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Melissa_F
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Message 5 of 6
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Re: Mailbox unavailable

Thanks for getting back to us.

 

It sounds like I'm going to need to enable your mailbox for you. 

 

I'll pop you a private message now so we can pass security.

 

I'll speak to you there.

 

Thanks

 

Melissa 

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Melissa_F
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Message 6 of 6
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Re: Mailbox unavailable

That's all security passed, thank you.

 

Can you please try your accessing your email address now?

 

Thanks

 

Melissa 

 

 

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