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WCS0603
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Mailbox unavailable

I am receiving the following message when trying to sign in to my Virgin email account

Your mailbox is not available at the moment.

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.

If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111 from any other phone and select option 2. For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.

Having read other posts I understand I need to log my own post for you to resolve this issue. Please can you deal with this ASAP as I am assisting on government project relating to Covid

Regards

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Paul_DN
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Re: Mailbox unavailable

Hi WC50603,

 

Thank you for reaching out to us in our community, I am sorry to hear you have been unable to access your email account ,so I can help with this, I will send you an invite into a private chat, I will send this shortly, please click on the purple envelope to accept.

 

 

Regards

 

Paul.

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WCS0603
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Re: Mailbox unavailable

Didn't receive your invite as I am not accessing my computer all the time.

Could you please resend

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Paul_DN
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Re: Mailbox unavailable

Hi WCS0603,

 

 

Thanks for your details, I have reset this for you, please try again and then change the password so this doesn't happen again.

 

 

Regards

 

Paul

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