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leecallan1975
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Mailbox unavailable

My email has been down since Wednesday and I can’t access webmail either. I’ve spoken to the VM team on twitter and they pointed me here. My password doesn’t work at all. Really hope you can help. 

D9056E0D-C9B2-4023-88C9-7FDA5B997471.png

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Chris_W1
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Re: Mailbox unavailable

HI leecallan1975, thanks for the message and we are sorry to hear that you are having issues with the mailbox, can you confirm if you are still having issues, if you have tried a different browser and have changed the password? Chris 

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leecallan1975
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Re: Mailbox unavailable

Hi Chris, 

Thanks for getting back to me. Unfortunately my email is still down, I haven’t been able to access my inbox on my iPhone or web mail since Wednesday last week. I have updated my password and that hasn’t helped either. When I try to enter my password on my phone I get a ‘IMAP server is not responding’ message. If you could look into it that would be great. Thanks, Lee

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Chris_W1
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Re: Mailbox unavailable

HI leecallan1975, thanks for the reply,can you try a different browser to see if you are getting the same message? If so, we will PM to get this resolved ^Chris 

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leecallan1975
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Re: Mailbox unavailable

Hi Chris, I’ve just downloaded Chrome and logged in, but I’m afraid I’m still getting the same message that my ‘mailbox is not available at the moment’. Thanks, Lee

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Chris_W1
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Re: Mailbox unavailable

We will send you a private message. Chris 

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leecallan1975
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Re: Mailbox unavailable

Thank you!

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Chris_W1
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Re: Mailbox unavailable

No worries, please let us know if you need anything ^Chris 

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