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mjconnolly
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Mailbox unavailable

Can't get emails. Asks for credentials but wont log me in. Cant log into webmail. Get message saying unavailable try again in an hour. Been trying all day.

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mjconnolly
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Email mailbox unavailable

Iv'e had no emails for days and just keep getting this message when I try to log onto webmail "Your mailbox is not available at the moment.

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices."

How long will it be before this is fixed?

 

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Graham_A
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Re: Email mailbox unavailable

This has to be fixed on a case by case basis.  The Forum Team are working their way through hundreds of cases so it will take time for them to reach your thread.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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mjconnolly
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Re: Email mailbox unavailable

Hi Graham,

I see. Thank you for letting me know. Much appreciated. I had my email hacked a couple of weeks ago by someone who set an autoforward to his email and he hackec my Amazon, ebay, Paypal, Microsoft accounts and every time I tried changing passeord, he was intercepting. So you can see why I'm a bit paranoid now.

Regards

Mark

 

 

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John_GS
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Re: Email mailbox unavailable

Hi Mark, thanks for posting and welcome to the community. My apologies for the email issue. I'll be happy to assist with this via PM

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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John_GS
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Re: Email mailbox unavailable

Thanks for joining me on PM mjconnolly,

 

Just to update the thread, the mailbox was re-activated.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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John_GS
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Re: Email mailbox unavailable

Hi mjconnolly,

 

Thanks for joining me on PM. Just to update the thread, the email inbox was unlocked.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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