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TK59
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Mailbox unavailable

No access to my email just get mailbox unavailable 

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TK59
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Message 2 of 9
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mailbox unavailable

Looks like I'm not the only one but how do I get my email back?  By the way don't email me back as I can't access it!!!

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TK59
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Message 3 of 9
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Mailbox unavailable

Are you any where near sorting this problem out.  No access to email since Thursday 

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TS2D
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Message 4 of 9
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Re: Mailbox unavailable

Phone 150, mine was sorted in seconds 

TK59
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Message 5 of 9
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Email unavailable

Mailbox still unavailable - it’s not a password issue - it won’t even let me in to change a password!  What’s happening Virgin?  Anything??

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John_GS
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Message 6 of 9
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Re: Email unavailable

Hi TK59,

 

Thanks for posting. I am sorry to hear of the email issue. Is the email address linked to an active Virgin Media account and also is it active on mailtester?

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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TK59
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Message 7 of 9
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Email unavailable

EMAIL UNAVAILABLE SINCE LAST THURSDAY - NO RESPONSE FROM VIRGIN - BEYOND RIDICULOUS NOW - what is the point of this community forum is it just dead space?

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Paul_DN
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Message 8 of 9
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Re: Email unavailable

Hi TK59,

 

 

Thank you for reaching out to us in our community, I am sorry to hear you have been unable to access your email account ,so I can help with this, I will send you an invite into a private chat, I will send this shortly, please click on the purple envelope to accept.

 

 

Regards

 

Paul..

 

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Paul_DN
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Message 9 of 9
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Re: Mailbox unavailable

Hi TK59,

 

 

Thanks for your details, I have reset this for you, please try again and then change the password so this doesn't happen again.

 

 

Regards

 

Paul

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