Virgin Media Community

[joepass]

Hi Zoie,

Thanks for the speedy response.

Are you able to tell me if the ticket is specific to my case, or is it an umbrella covering others with similar symptoms?

And is there any indication of ETA for a fix? Like are we talking days/weeks/months?

Thanks

joe

[Zoie_P]

It would be specifc to that email, but if she still is usinf it I would advise she transfer if you are not a customer as it may be deleted suddenly as you are not customers,

Zoie

[joepass]

Hi Zoie,

Sorry I don’t understand your response.

Who is the ‘she’ you refer to?

What do you mean by ‘not customers’?

To be clear, I am the VM account holder and the problem is with my secondary account which is properly linked to the primary account

joe

[Zoie_P]

I am sorry, 

I can see Dave has raised the ticket a week ago and this normally does not take this long, I can esculate the ticket for you, I would like to try to enable the mailbox. I will pop you over a private message to see if this works if not we will esculate 

Thanks

Zoie

[joepass]

For the record, the attempt to enable the mailbox was unsuccessful, so the ticket raised a week ago has been escalated.

Thanks to Zoie_P for the rapid response.

joe

[joepass]

Well...

I thought I'd try logging in to my webmail - and blow me down it worked! 

Both routes - login to My Virgin Media and then on to Email - and direct via mail.virginmedia.com worked OK.

I'll give it a couple of days before declaring victory, but what a relief after 6 weeks of 'mailbox unavailable'!

Thanks to all the VM folks who've had a hand in getting this sorted, both on the 150 phone line and here on the Forum.

joe