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andyj56
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Mailbox unavailable error

Hi,

can someone please get in touch to reset my email alias.

account that my wife uses has been unavailable since yesterday.

 

thanks,

 

Andy.

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Jodi_S
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Re: Mailbox unavailable error

Hi andyj56,

 

Welcome to our community and thanks for posting. Sorry to hear you're experiencing issues trying to access your emails. We know how frustrating this can be.

 

Have you changed your password through your online Virgin media account? Also we would recommend doing an anti virus scan on all devices that you are trying to access the impacted email account from.

 

You may also wish to check your auto forwarding rules which may have been set up in your webmail.

 

Please try the above first and if you still require further assistance please come back to us and we can help you further
 

Kind regards Jodi

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andyj56
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Re: Mailbox unavailable error

Hi Jodi,

yes, I’ve changed the password but still the same. 

I can’t check if anyone has hacked it and added an auto forward as I can’t access the webmail. 

477CE268-4718-412C-8C22-7E74DB601BEF.png

Same fault as everyone else has been experiencing recently 

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Jodi_S
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Re: Mailbox unavailable error

Hi andyj56,

 

Thanks for coming back to me and trying the above. I am going to send you a private message over and see if I can help from our end with this.

 

Click on the purple envelope to accept the chat.

 

Kind regards Jodi.

 

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