Menu
Reply
Paranoimia
  • 2
  • 0
  • 0
Joining in
267 Views
Message 1 of 6
Flag for a moderator

'Mailbox unavailable' error and more

Along with (it seems) many others, I'm currently getting the following error when trying to access the main account mailbox:

Sorry!
Your mailbox is not available at the moment.

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.

 

I've tried changing the password, but that has made no difference.

To be honest, the email account hasn't been used since GMail became a thing, but I believe messages from some other older accounts of mine may be getting sent to it, so I'd like to check.

There are also 4 sub-user email accounts which I can't currently access. If I go to 'Manage Accounts' under 'My Profile', I can seemingly change the passwords for those accounts, but if I subsequently try to access them via GMail's POP3 collection, I get the error...

Server denied POP3 access for the given username and password.

...presumably because of whatever issue there is with the main email account.

If I try to simply delete these sub-accounts, after the page asking me to tick a box to confirm, I get this error:

Oops, something's broken
We're sorry this isn't the page you wanted.
This part of the site isn't working at the moment, but it'll be up and running again soon.

 

Can anyone assist?

0 Kudos
Reply
Tom_F
  • 3.04K
  • 178
  • 370
Forum Team
Forum Team
199 Views
Message 2 of 6
Flag for a moderator

Re: 'Mailbox unavailable' error and more

Hi Paranoimia, thanks for getting in touch.


Sorry to hear you've encountered this problem with your mailbox.

 

We may need to re-enable it from our side before the password is reset to something new & unique - I'll get in touch via PM so we can do that, just look out for the purple envelope and get back to me when you can.

 

Tom

0 Kudos
Reply
Tom_F
  • 3.04K
  • 178
  • 370
Forum Team
Forum Team
173 Views
Message 3 of 6
Flag for a moderator

Re: 'Mailbox unavailable' error and more

Thanks for getting back to me @Paranoimia. I've raised this with our IT team and will get back to you with an update asap. 

 

Tom 

0 Kudos
Reply
Tom_F
  • 3.04K
  • 178
  • 370
Forum Team
Forum Team
168 Views
Message 4 of 6
Flag for a moderator

Re: 'Mailbox unavailable' error and more

@Paranoimia - further to my previous message - this should be resolved now. You will need to reset the password one more time to something new & unique to ensure the issue doesn't reoccur. 

 

If you have any more issues please let me know.


Tom 

0 Kudos
Reply
Paranoimia
  • 2
  • 0
  • 0
Joining in
160 Views
Message 5 of 6
Flag for a moderator

Re: 'Mailbox unavailable' error and more

@Tom_F

Still getting the same problem, I'm afraid.

0 Kudos
Reply
Tom_F
  • 3.04K
  • 178
  • 370
Forum Team
Forum Team
153 Views
Message 6 of 6
Flag for a moderator

Re: 'Mailbox unavailable' error and more

Apologies Paranoimia, leave this with me I'll get back to you again asap.

 

Tom 

0 Kudos
Reply