Mailbox unavailable. Virus scan carried out.Password changed. No success. Email account blocked?

[JET8]

Mailbox unavailable all day.Followed instructions to change password and run Virus scans. Please give further instructions to solve this. Many thanks.

[jpeg1]

How are you trying to access your email? By an app on a device or with a browser to your VM account?

What messages are you getting? What devices and apps are you using? 

[JET8]

Thankyou for your help. I have a laptop,a Chromebook and an Android phone. I was using the Google Chrome browser to my VM account. The good news is I can now access my emails on the laptop and the Chromebook after changing the password again, for which I am very grateful.  I cannot access emails on my Samsung phone. The new password is showing in the Password manager on my phone so it could be a sync. problem. I will try again tomorrow.

[Paulina_Z · Accepted solution]

Hi @JET8,

Welcome back to our Community Forums! Thank you for your post and I'm sorry to hear that you're having issues accessing your mailbox at the moment!

I'm glad that you've been able to access your emails on your laptop and the Chromebook. Have you been able to access your mailbox on your mobile device? It can take a few minutes for the new password to be updated on our systems, so we would advise resetting the password to something new and unique and wait at least 10 mins before trying the new password again.

Please let us know how you're getting on. We're here if you need any further support.

Thank you.

[JET8]

Thankyou, all issues have been resolved. We have learned that we need to be more patient if this happens again in the future!

[Tom_W1]

Hi @JET8 thanks for your reply, that's great news!

Thanks for taking the time to let us know and please don't hesitate to contact us again if you need anymore help. 

Many thanks