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rw004d1934
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Mailbox unavailable - Password reset not working

For the past couple of days I've been unable to check email in my Outlook app. I've tried logging in through a webpage and I get the 'Your mailbox is not available at the moment.' message. I have read the stickied post saying that to unlock it I need to reset my password, however the website to reset my password seems to not work.

I've tried resetting it from my profile, but that just gives me a spinning wheel and nothing happens. I've also tried a reset from the 'forgot password' part where it asks for your security question and DOB. Once I submit those details it takes me to a page that says this;

We're sorry this isn't the page you wanted.

This part of the site isn't working at the moment, but it'll be up and running again soon.

 

What can I do? I need access to my emails!

Thank you.

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rw004d1934
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Re: Mailbox unavailable - Password reset not working

Just an update. It seems as though the password reset service was down and is now back up. I was just able to successfully change my password, but no inbox access yet. Will try again later and update again.

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rw004d1934
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Re: Mailbox unavailable - Password reset not working

Ok, everything is back up and running now. Ignore this. 😂

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Travis_M
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Re: Mailbox unavailable - Password reset not working

Hi @rw004d1934

 

Thanks for posting on our community forum!

 

Glad to hear this is all now resolved for you, have a great weekend.

 

Regards

Travis_M
Forum Team



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