Thank you for the post MagicMadam and welcome to our community.
Can we please confirm if you're experiencing any other issues with your broadband connection at all which may relate to this not loading for you? We can see there may be some power level issues in the area that may be affecting the services so we would just like to confirm this with you.
In terms of your specific email address issues, is this through our web mail? Have you tried accessing this on a different device or through a different web browser?
I have signed into the main ntlworld account and email address using Microsoft Edge. I cannot using Chrome! However, my husband's email address, a secondary account, cannot be accessed using Edge, Chrome etc at all. When he tries to login he gets a 'mailbox unavailable'
"Sorry! Your mailbox is not available at the moment. Please try again in one hour and make sure you are using the correct password to access your email from all of your devices......"
I can also access the main email via the Email app on my Android phone. My husband's email is visible on his phone but has not updated since last week.
We use webmail to access our email on laptop.
I have used my work laptop and my PC at work and still no joy. We have had no problems with broadband.
I spoke to a member of your team who told me the ntlworld and blueyonder servers were down and that's why there was a problem.
Could you try to access my husband's email address and see what happens your end? Let me know and I will PM the address.