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Nailbiter
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Mailbox not available

https://store.virginmedia.com/unavailable.html

Your mailbox is not available at the moment.

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.

If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111 from any other phone and select option 2. For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.

I called 150 from my landline but Option 2 on that number is for virgin mobile queries so that's not much help ...

I think it might be because of a security issue as I'd had a few 'mail delivery failure' emails to random email addresses before it conked out, so sounds like my email address has been used for spam

Please can a support person help.. ta !

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Graham_A
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Re: Mailbox not available

@Nailbiter The message omits to say that you need to press 1 first as this is a broadband issue, then select option 2.

However you may be able to resolve the issue yourself by following the instructions set out here:

https://community.virginmedia.com/t5/Email/Email-accounts-locked-mailbox-unable-unable-to-access-ema...

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Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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Nailbiter
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Re: Mailbox not available

Thanks very much for the help ...👍

I ran everything on my PC and changed password around 3am to find the Virgin site was down for maintenance, but it was all working ok again by the time I checked on it this morning.  🤞it's all fixed permanently 

R.

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Ashleigh_C
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Re: Mailbox not available

Hi there @Nailbiter

 

Thank you so much for your post and a big thank you to @Graham_A for their assistance! 

 

I'm so glad to hear that this is now up and running! Please don't hesitate to reach out again via the forums should you need any further assistance. 

 

Thanks again.

Ash_C
Forum Team



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Nailbiter
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Re: Mailbox not available

Since I last relied I had the same issue return....  I've just changed the password again, and now that I've got today's emails I see there's an official Virgin 'There's been suspicious activity' one.. confirming my email's been spoofed.  I obviously don't want this to keep happening, of to have to change my email, so what can be done ?

R. 

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Gareth_L
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Re: Mailbox not available

Hi Nailbiter

Thanks for your post 

Apologies for any inconvenience we may have caused you 

These may this happening again in the future 

Don’t click suspicious links in email or texts 
Don’t use public Wi-Fi or public computers, if you can help it 
Get a strong antivirus
Keep your computer and smartphone OS up-to-date
Keep all of your computer and smartphone apps regularly updated

Gareth_L

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