a month ago
For over a week my mailbox has been unavailable. 4 calls to 150 have only yielded empty promises! I can send but not receive from my phone but do nothing from the website. Am getting ready to leave virgin due to poor customer service
3 weeks ago
Thank you for posting to the Community.
I am sorry to hear you have been experiencing issues when accessing your mailbox.
I have taken a look from our side and can see what may be causing the issue but I will need to confirm a few details.
To do this I will just need to send you over a private message. The message will be available via the purple envelope on the top right of this page.