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delia_
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Mailbox not available @virginmedia.com

Since this morning my husband is unable to access his @virginmedia.com email account. I am the main account holder.

He has reset his password (via forgotten password, then answering the security questions). He can log in to his virginmedia dashboard using the new password, but still can't see emails.

‘Your mailbox is not available at the moment.

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.

If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111 from any other phone and select option 2. For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.’

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Beth_G
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Re: Mailbox not available @virginmedia.com

Hi delia_,

 

Welcome to the Community Forums, thank you for your first post.

 

I'm sorry to hear your Husband has been unable to access his emails recently. This type of lockout can sometimes as a security measure when spam has been detected on this account, however it's usually nothing to worry about.

 

I'll pop you over a PM now so I can take some details and look into this for you. Please find my message over at the purple envelope.

 

Thanks!

 

Beth

 

 

Beth
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delia_
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Re: Mailbox not available @virginmedia.com

Thanks Beth. I replied to your PM yesterday with more details.

Any idea on a timescale for a fix? This is really inconvenient 😞

 

 

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Beth_G
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Re: Mailbox not available @virginmedia.com

Hi delia_,

 

Apologies for the delay in getting back to you, I have now responded to your PM. You should now be able to access your emails.

 

Please let me know if you're still having issues from here.

 

Kind regards

 

Beth

Beth
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delia_
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Re: Mailbox not available @virginmedia.com

Problem solved. Many thanks for your help @Beth

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Beth_G
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Re: Mailbox not available @virginmedia.com

Glad to hear you're back in 🙂

 

If you need anything else, just give us a shout. 

 

Have a great weekend!

 

Beth

Beth
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