Since this morning my husband is unable to access his @virginmedia.com email account. I am the main account holder.
He has reset his password (via forgotten password, then answering the security questions). He can log in to his virginmedia dashboard using the new password, but still can't see emails.
‘Your mailbox is not available at the moment.
Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.
If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or0345 454 1111from any other phone and select option 2.For details about how much it costs to call our team from a Virgin Media home phone, visitvirginmedia.com/callcosts. Call costs from other networks and mobiles vary.’
Welcome to the Community Forums, thank you for your first post.
I'm sorry to hear your Husband has been unable to access his emails recently. This type of lockout can sometimes as a security measure when spam has been detected on this account, however it's usually nothing to worry about.
I'll pop you over a PM now so I can take some details and look into this for you. Please find my message over at the purple envelope.