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Fenkle
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“Mailbox not available” problem

As of yesterday I am unable to access my emails from iPhone or iPad.  When I try accessing through the Virginmedia login I get a message saying “ mailbox unavailable”. I have tried to change password but not getting any email confirmation so I don’t think that’s worked..I’ve had this email address for over 20 years. 

Hayley_S
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Re: “Mailbox not available” problem

Hello @Fenkle,

 

Welcome to the community page, thank you for posting on here.

 

I am sorry for your Email not working.

 

Can you please confirm it is a NTL email? Or if it is external?

 

Many thanks,

Hayley
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Fenkle
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Re: “Mailbox not available” problem

It’s done as IMAP so is that nel?  I’m a bit of a dunce at all this. 

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Hayley_S
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Re: “Mailbox not available” problem

Hello @Fenkle,

 

What is the end of your email address? Is it a NTL (Virgin Media) or external like Hotmail or Outlook etc?

 

Thanks,

Hayley
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Fenkle
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Re: “Mailbox not available” problem

It’s virgin.net. 

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Hayley_S
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Re: “Mailbox not available” problem

Okay, thank you for that @Fenkle.

 

I would love to try and help you with this, I will send you a private message so I can investigate this.

 

Please look out for a plum envelope at the top right or your page.

 

Many thanks,

Hayley
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