Virgin Media Community

[Ianwain]

My wife has been unable to access her VM mailbox for over a week. Called 150 many times , no joy, found a text number and messaged that, still no luck. Changed password successfully but same message above.  Can anybody help please?  (She cant post here herself as to join the forum she needs to have her email address verified.....and cant access them!....hence my post)

[Gareth_L]

Hello Ianwain

We can help with this but we would need to deal with the named account holder

Its regarding data protection as we need to keep accounts secure 

You can ask your wife to set up a new email account, say gmail so she can then join this Forum

Gareth_L

[Graham_A]

@Ianwain Gareth is, of course, spot on with his comments about account ownership, however, it isn't clear from your post if your wife is the account holder with your address being the secondary one, or if it is the other way round, with you being the account holder having set a secondary account for your wife to use.

[Ianwain]

Hi

i am the account holder and my wife is secondary. I will get her to set up another email address.

thanks

[David_Bn]

Good Morning Ianwain,

As you're the account holder we'll seek to go into the account and see if we can make the appropriate changes.

Is your Wife's E-Mail address the primary E-Mail address on the account or is this a secondary account?

Kindest regards,

David_Bn

[Ianwain]

Hi John

This is to link you in to help with my wife's email issues. 

Regards

Ian

[David_Bn]

Hi Ian,

Would you be open to my assistance

Kindest regards,

David_Bn

[Ianwain]

Yes please 

Many thanks 

[David_Bn]

No problem, check out the purple envelope in the top right hand corner for a PM from me

Kindest regards,

David_Bn

[soontomove]

Yes I was told it was reset but its not.