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mijawall61
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Mailbox not available at the moment. Please retry...

Hi Virgin.  Help please!

I've had this message for the last few days and I can't access my mailbox.  Nor can I change my password despite entering the correct security responses and password.

Assuming it's locked, can you help me unlock it as I've some critical documents I need to access.  Thanks!

Sorry! Your mailbox is not available at the moment.

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.

If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111 from any other phone and select option 2. For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.

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John_GS
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Re: Mailbox not available at the moment. Please retry...

Hi mijawall61,

 

Thanks for posting and welcome to the community. Sorry to hear of the mailbox issues. Can I confirm, is the email in question linked to an active Virgin Media account? 

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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mijawall61
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Hi John. Yes. What I think might have happened is that the password may have been tried multiple times incorrectly which has locked the account. 

Can you help me fix this urgently pls as I have some critical documents I need to access. I haven't had access for 1 week.

Thanks.

Mike

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mijawall61
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hi John - I'm really in need of an urgent resolution pls.  Thanks in advance.  Please calll me if needed.  Teleno can be provided.

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Steven_L
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Thanks for confirming that and coming back to us mijawall61.

 

I would need to take this to a private message so that we can pass account security and confirm all of the details that we need to look into this.

 

Regards

Steven_L

mijawall61
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how come other mailboxes have been re-enabled but not mine?

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Graham_A
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Was your issue not resolved then two months ago when it went to Private Message?  What have the staff advised you regarding your issue?

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Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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mijawall61
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No. it was resolved to Virgin's satisfaction and not mine.  Simply switching off a mailbox without any warning and access to recover any messages because it's suits Virgin's policies is, simply, sharp practise.

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Graham_A
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Re: Mailbox not available at the moment. Please retry...


@mijawall61 wrote:

No. it was resolved to Virgin's satisfaction and not mine.  Simply switching off a mailbox without any warning and access to recover any messages because it's suits Virgin's policies is, simply, sharp practise.


That would normally only be the result if the email address concerned was not connected to a current Virgin Media broadband account and is clearly explained in the Terms & Conditions and Fair use policies.

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