on 25-11-2023 12:22
Locked by VM on Thursday for no reason (I was sending batches of photos to my PC from ipad to print out) and have had 6 conversations, which I struggled to understand frankly, both because of use of jargon and strong accents. I have been issued with a Ticket number but noone calls to help.
I have been with VM for 10 years and am 70, and this has made me cry because I literally go in circles on website, and have now created new logins and passwords for different email accounts, which means I now have no idea at all where I am or what I am doing.
So I have just called to see what the Early Disconnection Fee is as I cannot take the stress of such poor service! If anyone can help that would change my day! Wait time on phone is ludicrous....
25-11-2023 15:08 - edited 25-11-2023 15:09
Last thing I did was send a photo and then found I was locked out of my email account. (had it for over 10 years) It's been a few days now and no word from VM people here. Am reluctant to phone as my hearing is terrible and I find it very hard to follow what is being said.
Anyway, this seems to be a very regular thing here with VM. Not good considering an email address can be a very important thing these days.
Good Luck as you may need it.
on 26-11-2023 15:14
Hi @Aborig
Thanks for posting and welcome to the community.
Very sorry to hear of the email issue.
I can see from doing a background check that this has now been sorted and you've confirmed the ticket could be closed with the relevant IT team.
Please do pop back to the community if you ever need further assistance.
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 26-11-2023 19:29
I resolved all my issues using advice from forum. The website is too complicated, and there are ridiculous amounts of hurdles to jump to succeed!