Hi @DacePara thanks for posting and welcome to our community.
Sorry to hear that your wife has been unable to access her email address. And sorry for any inconvenience that this may be causing. If the email address is linked to an active broadband account, I would ask does the issue exist on both our webmail and via 3rd party email clients? As you've reached out to us, I would like to look on your behalf, to check that everything is as it should be on our side. I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.
Regards
Lee_R
