Mailbox is not available

[OTAXLTD]

Phone number is not applicable, ran malware scans, changed password, still unavailable.

Your mailbox is not available at the moment.

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.

If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111 from any other phone and select option 2. For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.

[OTAXLTD]

Also adding that the email is linked to an active Virgin Media account with an active broadband and TV package.

[Paul_DN]

Hi OTAXLTD,

Thank you for reaching out to us in our community and welcome, sorry to hear you still do not have access to your Emails after trying to do as advised, AI have tried to locate your account however wasn't able to with the details we have form you, so I can help further I will send you a invite into a private chat, once received please click on the purple envelope to accept?

Regards

Paul.