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Mailbox is not available

Logged into My virgin  media, clicked on email,  your mailbox is not available. I have never been able to access this. I am on imap and I keep losing my emails on NTLWORLD.COM account using my email app.  Can someone reply in plain english. Tried going to settings but the headings suggested on forums are never there. 

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Re: Mailbox is not available

Sorry to hear that you're having issues with your online email account MerleGoff1.

 

I have found your account on our system and have re-activated your email account, please could you try to log into your mailbox again and let me know how it goes.

 

Regards

Steven_L 

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