Mailbox Unavailable

[aDzie]

My mailbox has been unavailable since Friday 21st April 2023. I have changed my password several times as suggested without success. I am unable to access my mailbox via webmail or 3rd party mail client. I have raised a support ticket but so far I have not been contacted regarding the issue. Please advise. Thanks.

[Ashleigh_C]

Hi there @aDzie 

Thank you so much for your post and welcome to the community forums, its great to have you here. 

I am so sorry that you have faced this issue with your email address. Can I just check do you have a current and active broadband account with us? 

Thank you again

[aDzie]

Yes I do.

[Reece_MH]

Hi aDzie 👋

Thanks for confirming that. Can you please provide us with the exact error you see when attempting to access your mailbox via the WebMail service, and the 3rd-party application?

How are you changing your password? Please be aware that your My Virgin Media and Mailbox passwords are no longer linked.

Cheers,