Hi @AlEvs,
A warm welcome to our Community Forums and thanks for your post.
I'm sorry to hear that your having some issues accessing your mailbox.
I'd love to look into this further for you so I'll pop you a PM now to confirm some details and we can take it from there 🙂
Please keep an eye out for the purple envelope icon in the top right hand corner of your page for my message.
Hope to hear from you soon!