Thanks for your post on our Community Forums @scha12, and a very warm welcome to you!
Sorry to hear of the issues with the mailbox, I'd be happy to look into this for you, but would have to advise that I can only work on the E-Mail address if you're the account holder for the Media services.
Check out the purple envelope in the top right hand corner for a private message from me
Kindest regards,
David_Bn
