Hi Guys, I have no access to webmail and my primary email address is also not working on iphone or Microsoft live mail. Can someone help to unlock it? I get the following message:
Your mailbox is not available at the moment.
Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.
If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111from any other phone and select option 2.For details about how much it costs to call our team from a Virgin Media home phone, visitvirginmedia.com/callcosts. Call costs from other networks and mobiles vary.
Welcome to our Community Forum and sorry to hear about your mailbox. Using the details we have from the Forum, I've checked your email and have ensured that it's enabled.
Can you try your email account again and let me know what happens? If you still can't get in, please tell me which page/step it stops you on and what error message it shows (in case it's different to after me checking that it's emabled).