There have been issues for many email addresses in the past week or two. The Forum Team (VM employees) will reach this thread as soon as possible as they work through the board in date order. In the meantime, can you confirm you are a VM broadband customer, and the email address you are having trouble with is linked to the billing account when you sign in at my virgin media? Don't post your email address or personal details, just facts.
The Forum Team have been advising these first steps:
"Have you changed your password through your online Virgin media account? Also we would recommend doing an anti virus scan on all devices that you are trying to access the impacted email account from.
You may also wish to check your auto forwarding and filter rules which may have been set up in your webmail.
Please try the above first and if you still require further assistance please come back to us and we can assist you further"
Just to let you know I have enabled your email address for you now. It can take up to 24 hours so once you gain access pleas can you change your password straight away to stoop this occurring again in the future.
If you need any further assistance please come back to us through this forum.
I've had several text messages from Virgin today, telling me that my problem has been fixed and that I should "restart my equipment and try again".
Although I don't have any broadband or TV problems and couldn't see how this would help overcome my ongoing problem with email, I restarted both my computer and my Virgin hub anyway, but it did not resolve my email problem. I am still getting the "Forbidden" message.
I'm going to assume that those messages were spurious and will await further guidance from you before taking any further action.
I can see that the team are working on your email account and the ticket is till being worked on by the team and has a deadline of Thursday 09/07 to be resolved but I hope that this is done before then.