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Juleso64
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Mailbox Unavailable

I have been getting this message for the past 6 hours could somebody please help me.

Many thanks

J

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Jodi_S
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Re: Mailbox Unavailable

Hi Juleso64,

 

Welcome to our community and thanks for posting. Sorry to hear that you're unable to access your emails due to the message mailbox unavailable.

 

 

Please can we ask you do an anti virus scan on any device you have used the impacted email address on? You will also need to change your password through your my Virgin Media account.

 

Please can you also check your auto forwarding rules which may have been set up in your web mail.

 

Try the above first and if you still require assistance assistance please come back to us.

 

Kind regards Jodi

 

 

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Juleso64
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Re: Mailbox Unavailable

Thanks for your message, your technical department sorted it via text messages earlier today so everything is all working now.

J

Jodi_S
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Re: Mailbox Unavailable

Brilliant news Juleso64,

 

Glad to hear you're back up and running. If you need any further assistance in the future please come back to us through this channel.

 

Have a lovely evening Jodi