Hi
Thank you for your reply. Just to provide an update.
I did try the text route. This is basically the same as the automated message that was given when using the 'message us' route. In both cases you go so far and are told the issue has been transferred to one of the team to assist you further. You then hear nothing...
It would be useful if Virgin Media could show a statement to advise they are aware of the problem and are working on it.
I guess all we can do is wait
Thanks again for your suggestion