@Delaney99 wrote:
When I try to log into it I get an "unavailable" message which I believe means my account has been locked (which isnt a surprise as I havent logged into it in years..!).
Would it be possible to get this unlocked somehow?
You can try doing that yourself by following the advice VM give in this post https://community.virginmedia.com/t5/Email/Email-accounts-locked-mailbox-unable-unable-to-access-ema...
Open the "this page" link in VM's instructions in that post and enter your email address. Then enter your existing password when prompted. That takes you to the "My Virgin Media" account for that email address rather than the VM webmail account itself. Once you've signed in to that, click on the "Update Settings" tab and then the "Account details" tab.
Scroll down that page and you will see that you can edit (reset) the password there.
One of the Forum Team (VM employees who support this forum) will contact you via this thread in a day or so but try the route I have outlined above to see if you can unlock the account yourself with help from VM staff.
Coenoby
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks