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Message 1 of 2
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Mailbox Unavailable

I have been receiving the following message when I login to my email account:

Your mailbox is not available
at the moment.
Or you may not have an active mail account with us.
If you have an existing Virgin Media mailbox please try
changing your password in the first instance as this
may unlock the account following a security
precaution taken by our email team


Can you help me access my account please? Have I been locked out?


The email associated with this forum account is different to the one used for my Virgin Mail. Please ask for my email via private message 🙂



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Very Insightful Person
Very Insightful Person
Message 2 of 2
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Re: Mailbox Unavailable

You can usually resolve this yourself by following the instructions given in the lock out message to change your password for the account concerned.

More information is contained in this link: Email accounts locked, mailbox unable, unable to a... (

If after changing the password and waiting an hour you are still locked out then post back here and the VM Forum Team should be able to help further.


I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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